Refund and Returns Policy

1. Introduction

At Ghallab Electronics, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may be eligible for a refund in accordance with this Refund Policy, which fully complies with Egyptian law regulations.

2. 14-Day Refund Policy

You have the right to return any product purchased from Ghallab Electronics within 14 days from the date of delivery. To be eligible for a refund, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition that you received it.
• All original accessories, manuals, and documentation must be included.
• A receipt or proof of purchase must be provided.

3. Non-Refundable Items

Certain products are not eligible for a refund, including:

• Items that are damaged or missing parts not due to our error
• Products that have been personalized or customized
• Perishable goods
• Items purchased on clearance or during special promotions

4. How to Initiate a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at (+2) 21235792 or email us at [Your Email Address] within 14 days of receiving your order. Provide your order number and details of the product you wish to return.
2. Return Authorization: We will provide you with a return authorization and instructions on how to send the item back to us.
3. Return Shipping: You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service or purchasing shipping insurance.

5. Processing Your Refund

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

6. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

7. Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us immediately at (+2) 21235792 or email us at [Your Email Address]. We will arrange for a replacement or refund, including any return shipping costs.

8. Legal Compliance

This Refund Policy is in accordance with the consumer protection laws and regulations of Egypt. Nothing in this policy affects your statutory rights as a consumer under Egyptian law.

9. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at:

Ghallab Electronics
Phone: (+2) 21235792